Rent & Water Usage
- Before you move in, please ensure your first fortnightly or monthly rent is paid.
- In NSW, your rent must arrive in agency’s trust account before the rent due date. Transfer between banks can take up to 3 business days.
- Your rent payment reference is your mobile number without spaces.
- Setting up automatic payments in online banking can take the hassle out of remembering when your rent payments are due.
- Ask your property manager for a copy of rent payment schedule if needed.
- You will receive a separate invoice (including bill from Sydney Water) from our Accounts Officer for water usage if a separate water meter is installed in your unit.
Entry Condition Report
- You must complete, sign and return the Entry Condition Report within 7 days.
- If an issue arises about damage or disrepair to the premises, the Condition Reports are used as evidence to determine who is liable.
- Completion of the Entry Condition Report will prevent disputes such as:
- “It was faulty when we moved in.”
- “The sink drain was blocked when we moved in.”
- “We have never used the oven since we moved in.”
- Send all your maintenance requests in writing to [email protected] or your property manager’s email, with photos.
- For appliance repair, please include the model and serial number as well as the symptoms of appliance problems.
- Emergency Repair
- No hot water (apartment): your building manager
- No hot water (townhouse & house): Hot Water Nurse 1300 793 614
- Electrical repairs: VIP Electrician 02 8015 6222
- Locksmith: Sonny’s Locksmith 0414 223 321
- Damage/repair – you may be liable to pay
- Unapproved repair / alternation
- Misreport / late reporting
- Appliance – lack of maintenance
- Light bulbs and alarm battery
- Pest control during tenancy
- Stains on carpet
- Clogged drain due to hair
- Burns or cuts in bench top
- Damage caused by pets
- Nails or hooks put in wall
NOTE: Please be advised that these details are to be used strictly for emergencies only. If a call out is made for a non-emergency matter, you may be possibly liable for the cost of the repair or call out.
Routine Inspection / Annual Fire Inspection / Building Defect Inspection
- Generally, we may carry out up to two routine inspections every twelve months.
- You may receive a notice from our Agency requesting you to provide access for Annual Fire Inspection or Defect Inspection. You may receive an invoice if a second visit is required by the inspector.
If mound develops as a result of the following, it is the landlord's responsibility.
- damp walls/floor/ceiling caused by plumbing issues;
- a broken exhaust fan; or
- a leaky roof, broken pipe or flood damage
If mould develops as a result of the following, it is the tenant's responsibility.
- you got the carpet wet and failed to treat it or let it dry out properly;
- you didn’t aerate the bathroom by using exhaust fans or opening windows;
- you left pools of water on the tiles outside the shower and let scum building up;
- you dried clothes indoors and didn’t air the room afterwards;
- you didn't wipe away built up moisture/condensation near window during winter.
What else you need to know?
- We send important notices via email.
- Only tenants on the tenant application are allowed to reside at the property.
- If your application was approved without pet, pet is strictly not allowed.
- If you lost your key or swipe card, please contact your building manager first.
- Loud music, parties or other wise can disrupt your neighbour on the other side of the wall.