Rent & Water Usage

  • Before you move in, please ensure your first fortnightly or monthly rent is paid.
  • In NSW, your rent must arrive in agency’s trust account before the rent due date. Transfer between banks can take up to 3 business days.
  • Your rent payment reference is your mobile number without spaces.
  • Setting up automatic payments in online banking can take the hassle out of remembering when your rent payments are due.
  • Ask your property manager for a copy of rent payment schedule if needed.
  • You will receive a separate invoice (including bill from Sydney Water) from our Accounts Officer for water usage if a separate water meter is installed in your unit. 

Entry Condition Report

  • You must complete, sign and return the Entry Condition Report within 7 days.
  • If an issue arises about damage or disrepair to the premises, the Condition Reports are used as evidence to determine who is liable.
  • Completion of the Entry Condition Report will prevent disputes such as:
    • “It was faulty when we moved in.”
    • “The sink drain was blocked when we moved in.”
    • “We have never used the oven since we moved in.”

Repair/Maintenance Request

  • Send all your maintenance requests in writing to [email protected] or your property manager’s email, with photos.
  • For appliance repair, please include the model and serial number as well as the symptoms of appliance problems.
  • Emergency Repair 
    • No hot water (apartment): your building manager
    • No hot water (townhouse & house): Hot Water Nurse 1300 793 614
    • Electrical repairs: VIP Electrician 02 8015 6222
    • Locksmith: Sonny’s Locksmith 0414 223 321
  • Damage/repair – you may be liable to pay
    • Unapproved repair / alternation
    • Misreport / late reporting
    • Appliance – lack of maintenance
    • Light bulbs and alarm battery
    • Pest control during tenancy
    • Stains on carpet
    • Clogged drain due to hair
    • Burns or cuts in bench top
    • Damage caused by pets
    • Nails or hooks put in wall

NOTE: Please be advised that these details are to be used strictly for emergencies only. If a call out is made for a non-emergency matter, you may be possibly liable for the cost of the repair or call out.

Routine Inspection / Annual Fire Inspection / Building Defect Inspection

  • Generally, we may carry out up to two routine inspections every twelve months.
  • You may receive a notice from our Agency requesting you to provide access for Annual Fire Inspection or Defect Inspection. You may receive an invoice if a second visit is required by the inspector. 



If mound develops as a result of the following, it is the landlord's responsibility.

  • damp walls/floor/ceiling caused by plumbing issues; 
  • a broken exhaust fan; or 
  • a leaky roof, broken pipe or flood damage

If mould develops as a result of the following, it is the tenant's responsibility.

  • you got the carpet wet and failed to treat it or let it dry out properly;
  • you didn’t aerate the bathroom by using exhaust fans or opening windows;
  • you left pools of water on the tiles outside the shower and let scum building up; 
  • you dried clothes indoors and didn’t air the room afterwards;
  • you didn't wipe away built up moisture/condensation near window during winter. 

 What else you need to know?

  • We send important notices via email.
  • Only tenants on the tenant application are allowed to reside at the property.
  • If your application was approved without pet, pet is strictly not allowed.
  • If you lost your key or swipe card, please contact your building manager first.
  • Loud music, parties or other wise can disrupt your neighbour on the other side of the wall.